Customer Problem:

InfoFUSION, a software services company specializing in building massively scalable web solutions, teamed with iPlanet to implement a scalable Burst Bulk E-mail server for one of the largest mutual fund companies based in the United States. At the end of each trading day the Mutual Fund Company's customer-care center was inundated with calls from investors requesting simple information, such as the closing prices of their funds and their current market positions. These calls are costly and tie up customer care representatives, prohibiting them from assisting customers with more complex transactions. For this reason, the Mutual Fund Company sought a way to automate the distribution of fund prices at the end of each trading day.

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InfoFUSION Solution:

For this approach to work, the mail server would have to deliver the closing fund prices to the customer within a very narrow timeframe. Initial studies suggested that the mail server would need to format and deliver up to two million emails in less than ten minutes to be effective. The customer also required that the email server:

• Maintain tight security,
• Be fault tolerant to maintain high availability,
• Maintain user preferences of more than 1,000,000 investors,
• Correctly assemble and format multiple emails per investor, and
• Deliver all emails to both desktop and wireless devices within this ten-minute window.

Leveraging InfoFUSION's experience in large-scale information architecture, and working closely with iPlanet sales and engineering, InfoFUSION was able to deliver to the customer a bulk email server that exceeded all of their performance and scalability requirements. Most amazingly, this system was designed, coded, tested, delivered, and deployed in less than thirty days. This outcome is a tribute to the experience and software engineering skills of the InfoFUSION staff.

Who was the Customer?: